Nolan Picini

Software engineer and technical leader with a wide range of experience spanning support engineering and fullstack engineering.

Experience

Led support engineering and customer support teams (2 specialists total) as the first support engineering hire, establishing team processes and workflows.
Built internal tooling using Node.js and React, including content import tools for moving customers to Slab quickly and support dashboards for team efficiency.
Worked on new features on our Gatsby.js marketing site (slab.com).
Investigated product issues, identified root causes, and created detailed GitHub issues for the engineering team, sometimes going as far as fixing the bug.
Developed SQL BigQuery reporting dashboards for both internal operations and enterprise customer use.
Supported notable enterprise customers such as Asana, Forbes, and Fivetran.

Developed major features for and maintained the company's proprietary client CMS while modernizing legacy ASP.NET codebase with Vue.js.
Collaborated directly with clients on website and web application development, including large-scale e-commerce sites boasting hundreds of thousands of products.
Oversaw projects and mentored interns and junior developers, contributing to both individual growth and team development.